You can raise a concern or make a complaint verbally or in writing.
Please read this process alongside our Concerns and Complaints on SchoolDocs

Who should I contact?

Choose the person most appropriate to your concern.

Staff member involved

For example, your child's classroom
teacher or head of learning area.

The principal

For serious matters.

The board chair

For concerns or complains about
the principal.

Another board member

For concerns or complaints about
the board chair.

What happens next?

Raise your concern

Contact the appropriate peson
verbally or in writing.

Assessment and response

The School responds according to
the nature and seriousness of
the matter.

Notification and closure

We explain how we plan to manage
your concern and let you know
when the matter is closed.

Support during the process

You are welcome to bring a support person.
We may ask you to put your concern in writing.
Your concern maybe referred to a more
appropriate person.

Fair and respectful treatment

Everyone has to opportunity to be heard.
Decisions are fair and unbiased.
Everyone is expected to respect privacy
and confidentiality.
We seek to protect people's mana and dignity.

If you concern remains unsolved

If your concern has not been resolved after receiving a response, you may escalate in to the principal or board.

After the board has delt with the matter, there is no further avenue for consideration by the school.

Need help understanding the process?

Contact the school for guidance.

06 868 9841
Info@sonrise.school.nz